When we checked in, we were about 30 minutes early and were told the room wasn't ready. And the front desk clerk was a bit rude about it. When we finally go to our room, there was a cleaning lady that had a list of rooms needing cleaned and ours wasn't on it. We had to update the key cards daily. The pool looked like it hadn't been cleaned in years. The breakfast every morning was decent. Better than some continental breakfasts I've had. The eggs were changed up daily, one day scrambled with cheese and the next was a cheese omlettes. The jet tub was nice. The room was spacious and comfortable. I just wish the trash cans were a little bigger. There were some fixes that needed to be done to the room.
Room was nice, comfortable bed. Shower had several hairs left from previous people. Microwave didn't work, someone changed the setting on the refrigerator to the coolest setting so my can of soda exploded. Housekeeping came in and made the bed took all the used towels, didn't empty the trash and left the door propped open. Not the best experience.
The room was not big enough to accommodate my family as per our reservations. The hot tub was empty. The carpet throughout the entire hotel was aweful. The squeaky mattresses were worn out and extremely uncomfortable and the sheets didn't fit, so they came off every time anyone moved. The front desk staff was very helpful and apologetic (I would hate to have their job), and breakfast was very good.
Got a studio suite for a night. Overall, the experience was alright. The staff was friendly and the hotel was clean and well kept. The room itself was pretty clean however there was a couch that had a sleeper sofa in it that was nasty-looking and heavily stained. There were also some stains on the carpet by the air conditioner. Other than that, the room was clean and the bed was very comfortable. their breakfast was okay, but the some of the food was just kind of old tasting like the French toast, and they didn't keep their breakfast room well stocked. They were out of many items by about 830 to 9 Am and breakfast runs to 10. A plus is the free shuttle to the casino. I feel a 3/5 "meh" rating is perfect for this experience. Not bad, but not good.
Not even really sure where to start. Breakfast is the best thing about this place. Rooms are dated and run down. Housekeeping is struggling doing their job AT BEST. Garbages weren’t taken out, sheets not changed, bathroom not cleaned. Not one time in our 5 day stay. You need more towels? Or anything from front desk after 5? Good luck finding someone. Sign at front desk saying helping other guests...never showed back up even upon checking multiple times. No change for on site laundry, hot tub outside and NOT HEATED, and hard to even take a shower and get the shampoo out of your hair. With other options available I can safely say I will NOT be staying again.
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