Helton Plumbing

Rocking K Ranch

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January 08, 2023

I chose this business based on the reviews, as most local plumbers had poorer reviews. They did come out and install a water heater as my 7 yo one was leaking. The 2 workers were not responsive and left without telling me they were done/what was wrong/or giving me a bill. I thought maybe they would mail the bill but after 2 weeks I had to call and leave a voice mail that I had not received it. I left my number and asked for them to call as I had some questions about the installation. The next day I received the bill for over $1,500 which I promptly paid and still no response. My kitchen faucet has low hot water pressure that it never had before and we discovered that the thermostats in the new tank were set at a low of 110 degrees, low enough to grow dangerous Legionella bacteria in the tank! I mean, they did come out and do the job but their lack of communication was so bizarre and it was negligent on their part to not check the temp! I'm so sick of businesses taking advantage of customers.

Shawn Vincent

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January 15, 2023

They never called me back how did not give him one star

Eric Eisenmann

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December 23, 2019

I called right before the Christmas break about a compression fitting that I broke. The fella that answered the phone walked me through the repair process so I wouldn’t go without water over the holiday. He didn’t have to do that. Could have just told me to book an appointment. That customer service is not lost on me. I was able to do the repair. You will be my first call when I really break something good. Thanks y’all!

Knujeromon

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March 26, 2019

Days without communication (Mid-Issue). NO respect for time or property. Life on hold until you FEEL like working? Call ANYONE else.

Jordon King

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September 01, 2020

Had Helton Plumbing come out to our place for a water leak while working on our front porch. They showed up in a reasonable amount of time, found the problem quickly, and repaired at a good price. Thank you!