I have used this company 3 or 4 times. My experience had been positive until the most recent. There was never an issue with their promptness and only small issues with their professionalism, but their pricing on their service had always seemed a tad high. This most recent time proved it. I did a deep dive on their most recent quote. The service was replacing a part in an outside unit. Total time on job was 1.3 hours. For what they charged me to perform this work, I could have purchased an entirely new unit. The part they replaced was even under warranty. I brought my concerns up to them and they lowered the bill a small amount, but was still far too high. They are free to charge what they deem appropriate. My advice to anyone who uses this company: it would be wise to do research on the invoice. I won't be using them again knowing how predatory their pricing is.
I always receive the best from Hesse-Schniederjan. They are always punctual and informative and the work is performed in a very efficient manner. Tanner was pleasant and certainly a valuable representative for an outstanding company. I highly recommend this company for your ac/heat needs.
HS heating and air installed 2 outdoor and indoor units in my house. They did a great job and were very good about following up and coming and making adjustments as needed. Trevor was super helpful and had been very responsive and eager to come back and make sure everything is perfect. Will definitely continue to use HS heating and air in the future. Would recommend 100%.
Hesse-Schniederjan installed a new unit at our home back in 2015, and we had a great experience then! Flash forward to today, and I called their office right at 8am to request service on our unit as our house was not cooling down overnight. They let me know due to the number of calls/requests, it wouldn’t be until the following day that they could come out which was no shock given the excessive heat this week. Much to my surprise, they were able to squeeze us in after some cancellations, and got us back up and running in fifteen minutes!! Super impressed and thankful!
Always 5-star service, I have used them for years with nothing but great experiences and satisfaction. I have an older unit and they always keep it working great.
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