Worst customer service experience of my life. I had to leave the shelter in the middle of the night only had $40 to my name the the front desk receptionist wouldn't budge not even a penny told me to walk to the hotel down the street which was the Sherman INN they would be cheaper so I did and they weren't come to find out they are both owned by the same owner.... I get enough to pay for the room this time it's already 10 pm and the receptionist tells me some of the rooms don't have wifi so he put me in one of the rooms that had no WiFi on top of that the room didn't have a lamp nor did the TV work. It was the most disrespectful experience I've ever had done to me in my life I will never spend another penny supporting these people when they won't even give me a partial refund for no wifi, no cable TV, No light in room other than bathroom and the room being dirty....
The guy at the front desk made sure to let me know that they don’t refund online web sales if you don’t like the room. I have changed rooms and am told they have no more. I asked for one with a floor! This was before I found the roaches. I told him they should put these on the pictures on google bc this is disgusting and who would live like this.
ABSOLUTELY TERRIBLE! I can not speak for the rooms as I never made it that's far, what I can tell you sis that there was a prostitue working the parking lot when we got there but it was late and I was tired! Proceeded to pay for a room and get the key. Drove all the e at to the back and went to look at what we were now very sceptical of! Made it about 3 feet in the hall and saw 3 men using drugs and I'm not talking weed! I turned around and instantly demanded my money back!!!!! This place is what horror films are made of!!!
There was stuff dried that had ran down the bathroom door and one wall. There was a 2 inch gap under the door. There was frozen spilled drink in the mini fridge. The women down the way keep playing LOUD rap music early morning. When I asked for a refund so I could go some other place the receptionist heemed and hawed but didn't give me a refund. Instead sent housekeeping that didn't speak English who then preceded t walk in unannounced onto my teenage girl who was using the toilet! Mind you this was a man. Then with all our bags on the floor preceded to start dumping fabalouso everywhere and clean it with a towel wrapped around a broom. Plus it said free Wifi but the 3 days we where there the Wifi was down. Plus on the website site it says $38 a day and I was charged $66. The lampshade had a needle shoved in it.
I stopped to try to stay for a week, thank goodness I checked the cleanliness of the room first before I paid. There was a leak upstairs which was making all the ceiling drywall fall off. It must have been going on for a while because there was black mold growing all over the walls. The shower was poorly build, the drain was all the way in the corner so if you were to shower the water wouldn't go where it's supposed to and there were dead bugs all over the floor. I left and stayed at a nearby AirBnB instead, MUCH BETTER experience
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