Decided to use PHI after meeting with the owners son for a new quote, he really was knowledgeable about the system and was able to guide us to pick our new unit. They were a bit more expensive than the competitor, but made us feel comfortable spending the extra amount for the better product and better warranty. There have been a few things pop up with the new install, but they have been very attentive and come out quickly every time we've needed them.
This company is amazing. First of all Chris came to our house at 1:00am , yes you read that correctly 1:00 am. He diagnosed our AC very quickly found the problem. He did not have the part but he went first thing in the morning to get it. His wing man Champs of all Champs Derrik finished up the job. He got the part came to our house installed it and got us back up and running in no time. The customer service and teamwork is amazing. Great job 👏 both of these Techs are amazing. Hopefully I won't have to use them again soon but when I do need AC repairs I'll be calling PHI.
Called late at night about heater being out and their on-call person (turned out to be Chris the technician) answered and made note for them to call back in the morning. Got the call back and schedule a same day appointment for a few hours later. The technician Chris was very prompt and polite. He was very knowledgeable of the maintenance required and was able to get educate me on how i might be able to resolve the issue myself in the future. Will definitely use their services again.
The hottest day yesterday and my cool air stopped. Called and Chris came out the same day. He was booked so came out in the evening. Did his repair and left so fast and my houses cooling again!!! We are signing a contract for regular maintenance with them too! Chris is really nice guy and very knowledgeable! We will use only these guys!
I was in a bind last February just before our big freeze. Fortunately, PHI dispatched a technician immediately and repaired my central heating system and even did a followup to insure all was wirking. I highly recommend these guys. UPDATE: August 6, my air conditioner died, so I called PHI again and, a couple hours later a technician showed up and saved us from 100 degree summer days. These guys are AWESOME.
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