Back in August we had the chance to stay at this fabulous resort as part of our group spiritual retreat and let me just say that it was the best experience of our lives! I got to enjoy a suite with my little friend and her family who live in Texas! It was amazing getting away for a while. I was on the couch while her and her family were in the bedroom. The staff was so amazing! Accomodations provided by our leader were perfectly chosen! I am fond of this and hope to visit again in the future!
As members of the affiliated Runaway Bay Club, my girlfriend and I recently enjoyed a three day, birthday / get-away at the Tanglewood Resort. The staff at Tanglewood were all professional in appearance and friendly. The entire facility was very clean and well maintained. A well designed, three (3) pool area with multiple waterfalls was so enjoyable and relaxing. Views of the sunset over the lake from the tower lounge were spectacular and, food at the bar and restaurant was delicious with a variety of reasonably priced dishes on the menu. And, we also had a great time at the new indoor pool / jacuzzi complex and in the game room playing ping pong. Thank you to Tina (Executive Chef) and the entire staff at Tanglewood for making our stay so enjoyable.
Nightmare!! Came for our anniversary stayed 3 nights, worse nights ever. Started with the first night did not sleep at all because the bed was incised in crinkly plastic, sheets come off and bed springs in your back. A pull out couch bed would have been more comfortable. At 1:30am I couldn't take it anymore. Went to the front desk with hair a mess and PJs on. The guy at the desk gave me a new room two doors down and said that bed should be better. We walked down the hallway a couple doors. The bed was better or we were just exhausted. In the morning we go to the front desk and asked for the manager. Told her we are exhausted. She offered us to move to a better bed. We moved our stuff to the new room, however bed was a little better in the Villas. We just wanted to relax and sleep at this RESORT. We moved everything to the villa. Went and got a 5 star massage (incredible). Went to eat. Big mistake. The food was ok at first. Service was horrible. Waiter never came back to check on us refill water nothing but drop off the check. We waited for over 5 minutes to get anyones attention to order dessert. He finally came back to get our check, told him we would like dessert. He asked what we wanted took the check added on the charge dropped off the check and ran. Mind you we were the ONLY people in the restaurant. We went to the villa to relax watch a movie and go to bed after our walk of course. We went to bed.....oh boy here we go. The air conditioning would scream, crackle and hum vet loud every hour. No sleep yet again, oh the bed hurt our bodies so bad we were stiff and sore. Felt like we went a couple rounds with a prize fighter. We stretch and go to breakfast. Lack of. We we were told only buffet was available. We were hungry and tired. We ate, the food was disgusting. Powder eggs, hard sugary waffles. The bacon was good so we ate a ton of bacon. Did I mention fruit was frozen looking all kinds of weird. We left went out for the day. Had dinner out which was AMAZING! Came back dreading going to sleep. We didn't want to complain we had one last night of this nightmare. We shut off the air-conditioning turned fan in the livingroom and bedroom on high and hoped for the best. Nope! That bed OMG! so again no sleep. We are leaving this morning ASAP. Not one person was friendly or even apologize for our anniversary being the worst ever. The lack of service is incredible. This stay was not cheap, we used our anniversary fund to go somewhere nice we thought. Motel 6 not even 8 would have been better. I do have to say the Whiskey bar was great. The only please that the staff had a smile was friendly and wanted to make you feel comfortable with their knowledge of different whiskey and recommendations on what you would like. I feel so bad for booking our 15 year anniversary to just have a miserable time with ni sleep and no descent food. I thought a resort would be just what we needed to relax. It was the absolute opposite. The place is dated, smells musty and old. I am completely sad that I chose this place. Our 15 year anniversary will always be remembered as our worst. Save your money and go somewhere else.
Love the suite we purchased. The pĺace was quiet and clean. The place is a little remote. They have a few things to do but the restaurants in the place and nearby isnt the best. Best times to go is during the weekend. Its more things to do. Boat rides, tours, horse back riding and golfing. They even have a lake beach nearby. Other than the dining its a awesome resort.
Overall a 3 star review. My wife and I have been coming for years and have seen things (good and bad) as changes have been made. The location is beautiful and very conveniently located. The staff / service is overall good but hit or miss at times. There was previously a steak restaurant, which we really enjoyed, but now there is a burger restaurant. The wait time was very long for what appeared to be only a few tables occupied. The quality of the food at dinner was awful. We actually just went elsewhere. Breakfast was a better experience as they had a Buffett. It is my hope that administration will see this as a suggestion for improvement, i would be surprised if other guests didn’t have similar feedback on the food. We truly enjoy our trips to Tanglewood and want to continue supporting this great facility.
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